PPSO Counselor - Inbound/Outbound (Lead)


This position description is subject to change at any time as needed to meet the requirements of the program or company.

Position Summary:

The Personal Property Shipping Office Counselor - Inbound/Outbound (Lead) shall provide counseling/briefings to all military members, authorized DoD/Federal civilian members, Family members, BLUEBARK and GOLD STAR members on personal property entitlements and responsibilities.

Essential Duties and Responsibilities:

Prepare and process documentation to initiate and schedule personal property shipments, to include personally procured move (PPM)

Assisting with cancellations, changes, or diversions of shipments and answering customer questions and inquiries

Provide system assistance to customers using DPS self counseling module

Provide specialized, expedited assistance to customers who receive short notice, emergency movement directives or who because of distance cannot return for additional processing

Provide dedicated, special service to shipments of personal property for deceased service members or their dependents (BLUEBARK)

Notify the Government Quality Assurance (QA) section of any move that requires special attention (i. e., personal safety or BLUEBARK shipments).

Assist with cancellations, changes, or diversions of shipments that require rescheduling with Transportation Service Provider (TSP)

Coordinate special HHG and POV storage for personnel who are deployed

Communicate with executive, administrative, and line management personnel to gather or convey relevant information

Other duties may be assigned to meet organizational/operational objectives.

Job duties and responsibilities may change due to contractual requirements.

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