Utility Technician I (19NC. 18)


  • Under close supervision, performs activities related to water and wastewater system maintenance, including water quality and water supply.
  • Inspects, installs, repairs, replaces, tests and certifies water mains, water services, water meters, fire hydrants, backflow protection devices and other related water system assets.
  • Inspects, installs, repairs, and replaces sewer lines, lateral cleanouts, manholes, collection mains; operates video equipment on sewer lines to determine system deficiencies and other related wastewater system assets.
  • Inspects sewer lift stations; ensures SCADA alarms are communicating properly; conducts visual inspections of wet wells and pump cycling and float conditions.
  • Responds to Service Orders related to line locations. Marks water and wastewater infrastructure, as well as subsidiary owned electric lines near pump stations and their respective emergency generator assemblies.
  • Performs customer support activity. Interacts with the public in a professional manner.
  • Notifies customers of scheduled and emergency outages.
  • Develops skills and becomes proficient at interpreting technical and operational documents, manuals, blueprints, system maps, construction specs and standards.
  • Reads meters manually and/or using automated equipment.
  • Responds quickly and accurately to service requests.
  • May operate heavy machinery, including dump truck, Vactor truck, bush-hog and right-of-way clearing equipment and backhoe, as well as other related equipment, in performing skilled and semiskilled duties for water and wastewater system maintenance.
  • Performs basic preventive maintenance of heavy machinery; greasing, fluid level checks, pre-trip inspections, etc.
  • May be required to analyze and evaluate pump equipment operation, troubleshoot malfunctions, and monitor water supply and wastewater operations.
  • May be required to execute System Flushing Program, Cross-connection Program, Spill Response Program, and Preventative Maintenance Program, as directed.
  • Timely completes work orders, forms, records, and other associated paperwork both manually and digitally.
  • May be required to operate leak detection equipment and analyze data to complete assigned duties.
  • May perform routine sampling of both water and wastewater supply and wastewater systems.
  • Performs other duties as assigned.


  • Must possess knowledge and comprehension of safety practices for general construction and handling of all materials used in water and wastewater system operations, to include liquid and gaseous chemicals, as well as hazardous solids, confined space entry, competent excavation, electrical safety, etc., while being under close supervision. Application of such practices is mandatory.
  • Ascertains general knowledge of water and wastewater system operations, control settings, and plant/lift station operations.
  • Communication skills including demonstrated fluency with reading, writing, and speaking the English language.
  • Basic math skills required.
  • Must possess strong customer service skills.
  • Must be able to effectively communicate with customers in order to cogently resolve any issues or concerns. Interact with the public in a professional manner.
  • Microsoft Office skills preferred.


  • High school diploma or equivalent.
  • Must obtain state required water and/or wastewater training permits within 90 days if applicable.
  • Must possess and keep current a valid Driver s License issued by the state where employed.
  • Must be able to obtain applicable Commercial Driver s Permit issued by the state where employed within six months and applicable Commercial Driver s License within one year of hire date and keep current thereafter.
  • Must take and pass Federal OSHA, US Army Corps of Engineers, and/or State Mandated Safety training, with annual refresher courses, as required by the associated regulations for this position. Such training will be provided by the Company and compliance is mandatory.


  • Working in confined spaces.
  • Working in areas exposed to noise and chemicals.
  • Working in extreme weather conditions.
  • Lifting and carrying loads up to 50 lbs.
  • Climbing inspection ladders.
  • Performing work up to the limits of elevated water storage tanks.
  • Standing, sitting, walking, lifting, carrying, pushing/pulling, reaching, handling, grasping, fine dexterity, kneeling, stooping, crouching, crawling, bending, twisting, climbing, balancing, vision including color determination, hearing, foot & hand controls.

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